Last updated 14 August 2026

Refund policy

This policy explains cancellations, revisions and refunds. The short version: nothing to pay if you cancel before we start, revisions are included, and if we fail to deliver what was agreed you get your money back.

Does ResearchBench offer refunds?

Yes. If you cancel before work begins there is nothing to pay. If a deliverable does not match what was agreed, reasonable revisions are included and usually resolve it. Where we cannot put it right, we refund in full or in fair proportion to the work not delivered.

Cancellation

Before work begins

You approve a fixed-price quote before we start. If you decide not to proceed at any point before work has begun, there is nothing to pay and nothing to cancel. Quotes carry no obligation and expire quietly.

How most concerns are resolved

Revisions first

Every deliverable includes reasonable revisions to make sure the work matches what was agreed. Most concerns are a matter of clarification, presentation or a misunderstanding of scope, and are resolved this way rather than through a refund.

Refunds

If we get it wrong

✓If we fail to deliver what was agreed and cannot put it right through revision, we refund in full
✓If part of the agreed scope was not delivered, we refund in fair proportion
✓If we miss an agreed deadline and that makes the work useless to you, we refund in full
✓If we take on work we should have declined, we refund in full and say so

The honest limit

What is not a refund

Because the work is bespoke and begins once you approve a quote, we cannot refund analysis completed to the agreed scope simply because the result was not the one you hoped for.

This is the point of commissioning a statistician

An analysis that only ever confirms the hypothesis is worth nothing at a viva, a board meeting or in peer review. If the data does not support the claim, saying so is the deliverable — and we will tell you before it reaches anyone else.

Equally, a refund is not available because a third party — a supervisor, reviewer, examiner or committee — disagreed with a defensible methodological choice. Where that happens we will help you respond, explain the reasoning, and reanalyse if a different approach is genuinely warranted.

Process

How to request a refund

✓Email hello@researchbench.co.uk with your project reference and what has gone wrong
✓We acknowledge within two working days
✓We aim to resolve, or explain our position, within ten working days
✓Approved refunds are returned by the original payment method, usually within five working days
✓If you are not satisfied with the outcome, our complaints procedure applies
Something not right with a deliverable?

Tell us before you escalate. Most issues are a revision rather than a refund, and revisions are already included in what you paid.

Get in touch

Common questions

Answers before you ask

Can I get a refund if I change my mind?

Before work begins, yes — there is nothing to pay. Once work has started you are liable for the proportion completed.

What if the result is not what I expected?

We cannot refund correctly performed analysis because the finding was unwelcome. Honest analysis reports what the data show, and that is what you commissioned.

How long do refunds take?

Approved refunds are returned by the original payment method, usually within five working days.

What if my supervisor disagrees with the method?

We will explain the statistical reasoning so you can take it back to them, and reanalyse if a different approach is genuinely warranted. Disagreement alone is not grounds for a refund.

Send the data. Get a fixed quote.

Attach your dataset or just describe the project. A named statistician replies with a price and a deadline, usually within one working day.

Email hello@researchbench.co.uk Call +44 141 536 0269