Last updated: August 2026. We want every client to be satisfied. If something falls short, here is how to raise it.
How to complain
Email us with your project details and a clear description of the problem. We acknowledge complaints within two working days.
What happens next
We investigate and aim to give you a full response within ten working days. Where the issue is with a deliverable, we will usually put it right through revision at no cost. Where a refund is appropriate, we follow our refund policy.
If you are still not satisfied
If our response does not resolve matters, you can ask for the complaint to be reviewed by a senior member of Splash Solutions Ltd. For data-protection concerns specifically, you may also contact the Information Commissioner’s Office (ico.org.uk).